Shipping policy
ORDER PROCESSING TIMES
FREE Same-day pickup is available for orders consisting of vinyl, craft supplies and glitter cardstock. Custom orders, personalized products are subject to processing times and these will be communicated to you.
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Custom orders, personalized stationery and items that require assembly can take 1-3 weeks for completion. This depends on the availability of materials, the quantity and detail of your order and the season in which the order is placed. When ordering, please provide the latest date your order is needed.
Standard delivery time for imported items is 2-4 weeks. This time frame depends on the supplier’s processing times, location of the supplier and normal transit times for the carrier. If you are in a rush to receive any product, express shipping is available at an additional cost. Please note in some cases rush orders are not accommodated by our suppliers. We encourage you to order early to avoid disappointment. All imported orders are subject to international shipping rates and customs duties. Orders can also be delivered to any US address of your choice. In that case only the list price plus ground shipping would be payable.
PEAK SEASON
Production and delivery times may be extended during peak times, specifically the Summer and Holiday Seasons. Imported orders for events which fall between November and mid-February should be placed no later than the end of September. This is to avoid delays sometimes caused by snow storms and high volume in the shipping sector at year end.
WE RESERVE THE RIGHT TO REFUSE ANY ORDER WHEN THERE’S NOT ENOUGH TIME FOR PRODUCTION.